We ship using USPS, UPS, Fed-Ex or DHL.
Extra Charges apply for Next Day, 2nd Day Air and 3rd Day Air. Contact us for
details.
Next Day and 2nd Day Air are not available on laundry products, liquids or
items weighing over 20 pounds. 2nd Day Air, 3rd Day Air and Next Day orders must
be placed by 1 P.M. Eastern time. Next day shipping is not available on
weekends, but will go out Monday if the item is in stock. Your item will ship out Next Day if the item is in stock. If it is not in stock we will contact you by phone or email. Next Day, 2nd Day Air, and 3rd Day Air will be shipped by UPS depending on the carriers pick up and delivery schedule. UPS does not deliver 2nd Day Air or 3rd Day Air packages on weekends.
Undeliverable Address
If we receive a package back that states that the package was undeliverable due
to the address. We will credit you back the full amount less the shipping
charges.
Closeout(s) Items are NOT RETURNABLE.
Handling charges are included in the shipping charges unless noted.
Free shipping to all US continental 48 states only (On Orders over $50.00)
except as indicated below.
Items will have a shipping charge i.e. washers, dryers, floor scrubbers
and some large items these items will have a * beside them in the description.
Installation is not included on washers, dryers, and large appliances.
Please contact our customer service department for a rate quote.
Please use our contact
us form for details or call 1-800-696-8227.
Credits and Reshipments
We will not re-ship or credit you for packages that have a delivery
confirmation.
My Cleaning Supply .us
Essex Vacuum Inc.
Billing
Please Note: Credit cards will show Essex Vacuum Inc. or My Cleaning Supply
or Paypal on all transaction.
Ma residents will be charged 6.25% sales tax
Returns
Please contact us
about the item you wish to return most items are returnable. Please use contact
us click here. All returnable items must be return to us within 14 days.
Refunds
Products may be returned unopened for a refund within 14 days of its shipping date and may be charged a 15% re-stocking fee at our discretion. Items that are in un-sellable condition, no longer wanted, you changed your mind, missing parts or if you ordered the wrong product it will not be refunded. Please note that we will only refund shipping costs if the return is a result of our error up to $9.95, unless prior arrangements have been made with the return department. Return your item(s) using UPS ground, FedEx ground or standard U.S. Mail.
If you refuse your package, there will be return shipping charge. UPS, FedEx and the U.S. Post Office charge us for returned items. You will be charged the original cost of shipping, (even if you received free shipping), plus the cost of return shipping. Unless we sent the wrong product or made some other error on shipping out your product. You can expect a refund sent to the credit card company within 14 business days of receiving your return.
Note: Chemicals, Shavers, shaver parts, flat irons, hair dryers, trimmers, massagers, foot spas, and other personal hygiene products can never be returned once opened.
Do not send us your old broken parts to see if we can get new ones. We can not accept them due to insurance and health liabilities.
My Cleaning Supply.us
131 DW Highway
Box 425
Nashua, NH 03060
1-800-696-8227
Div. Essex Vacuum Inc |
